Privacy Policy

1. Information We Collect

We collect information you provide when you create an account (name, email, password), information generated by your use of the Service (search queries, reports viewed), and payment information processed securely by Stripe (we do not store card numbers).

2. How We Use Your Information

• To provide, operate, and improve the Service
• To process payments and manage your subscription
• To send transactional emails (account activation, billing receipts)
• To respond to support requests
• To comply with legal obligations

3. Payment Processing

Payments are processed by Stripe. Your payment card data is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

4. Information Sharing

We do not sell your personal information. We share data only with service providers necessary to operate the Service (e.g., Stripe for payments, email providers for notifications) and when required by law.

5. Cookies

We use cookies and similar technologies for authentication (JWT session cookies) and to maintain your login state. We do not use third-party advertising cookies.

6. Data Retention

We retain your account data for as long as your account is active. After account deletion, we may retain anonymized usage data for analytics. Billing records are retained as required by law.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within 30 days.

8. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service.

10. Contact

For privacy questions or requests, contact us at support@neighborhoodalpha.com.